PAYMENT METHODS

Payment Methods and Security Policy

At Bionobo® , we offer multiple payment options to ensure a safe and secure experience tailored to the needs of our customers.

1. Payment by Card (SSL)

We use a secure payment gateway that meets the most demanding international standards:

Data protection: All data is hosted on a secure server certified under the “Secure Socket Layer” (SSL) protocol, guaranteeing its encryption.
No data storage: Bionobo® does not store credit or debit card information. The data is only used during the transaction and until the relevant withdrawal period.

2. Payment via Shopify Payments

Shopify Payments is an integrated payment method that enables fast and secure transactions:

Convenience: We offer the possibility of saving payment details for future purchases, facilitating one-click transactions.
Advanced Encryption: All transmitted information is protected with state-of-the-art encryption technology.

3. Payment via PayPal

PayPal is an internationally recognized option for secure payments:

Fast Payments: Make your payments easily by entering your PayPal account details.
Encryption and Security: All transaction information is protected with 256-bit SSL encryption.
No data storage: Sensitive data is not accessible by Bionobo® and is transmitted directly to PayPal.

4. Subscriptions with Recurpay

We have integrated the option of automatic subscriptions through the Recurpay application, to offer a seamless experience:

Subscription Management: When you subscribe to our products or services, payment will be processed automatically in the periods agreed upon at the time of purchase.
Flexibility: You can manage your subscription from your account, including cancellations or modifications.
Notifications: You will receive a reminder after payment, ensuring transparency in each transaction.

Security Policy

Secure transactions

At Bionobo®, we guarantee the protection of all transactions made on our platform:

SSL Encryption: We use SSL certificates to prevent unauthorized access.
International standards: We comply with PCI DSS (Payment Card Industry Data Security Standard) data security regulations.

Data recovery and security

Data backup: We have backup systems to ensure information security.
Constant monitoring: We carry out periodic audits to ensure compliance with security and data protection regulations.

Refund Policy

For approved returns, refunds will be processed within 1 to 14 business days , depending on the payment method used and the processing times of the banking institution.

If you have an active subscription, any cancellation must be made before the next billing period to avoid additional charges.

For refund or subscription inquiries, please contact us at hello@bionobo.com .

This policy was updated on December 1, 2024 , to reflect our current payment methods and practices.