All our products are available in our main warehouse, so if you make your purchase before 3:00 p.m. (Monday to Friday), the order will be processed the same day. As soon as your order leaves our facilities, you will receive an e-mail notifying you of the order tracking number in case you need it to track it. Orders placed during the weekend will be processed first thing Monday morning. It is from this moment when the delivery period begins.
*Black Friday 2022: Free shipping (from 11/25 to 11/27)
All orders with a value greater than 10 Euros will have free shipping to any destination.
Orders over 200 Euros will have a free gift from Bionobo.
1. Peninsula (€4.24) * Free from 35 Euros of purchase.
- You will receive your order within a period between 24 and 96 hours as long as you meet the conditions described above.
2. Balearic Islands (€9.09) * Free from 35 Euros of purchase.
Orders confirmed before 3:00 p.m. (on a working day) have a delivery time of between 48 and 92 hours.
3. Canary Islands (€10) * Free from 50 Euros of purchase.
The transport company with which we work in the Canary Islands offers us a delivery between 72 hours and 7 working days. In some locations with maritime service, the order may take up to 10 days for delivery.
The Canary Islands and Ceuta/Melilla may carry an extra charge of DUA Import €20 payable at destination (DAP). Expenses related to import and customs are the responsibility of the buyer. Check with your local post/customs office for more information.
The cities of Ceuta and Melilla and the Portuguese Islands are excluded as shipping areas for our products.
4. International (€12) European Union * Free from 35 Euros of purchase and rest of the world * Free from 150 Euros of purchase.
Delivery time Europe (3-14 days) , Rest of the world (10-30 days)
Bionobo is not responsible for the payment of customs fees and charges.
If you refuse to accept your package at customs due to high customs fees, we are not responsible for refunding that order or reshipping the order through another carrier. The package will be abandoned at customs. If you want a refund of your order, please contact us at hola@bionobo.com
Bionobo is not responsible for reshipping orders that are refused at customs. If customs rejects a package, returns it to us, and we receive it back from customs, we can refund your order only if we receive the package back and the contents are in salable condition.
In the event that the package is not returned by customs or is lost in transit, we are unable to issue a refund. We are not responsible for paying to have the package returned to us or for reimbursing the customer for that cost.
International orders/shipments may be subject to possible opening of packages and inspection of merchandise by customs officials in the country of delivery.
Bionobo is not responsible for orders that are held at customs, damaged at customs, or refused entry at customs due to this process.
NOTE: Possible customs charges and customs duties will occur especially for international and Canadian customers.
SHIPPING COSTS
When you select a product, it is important that you look at the shipping cost that will be calculated before finalizing the purchase. Since depending on your location or country the prices may vary.
RETURNS
1. The returned product must be in perfect condition, with its original labeling, promotional products, and in general everything that is linked to the purchase of said product.
2. The period for exercising the right of withdrawal is 7 calendar days from the delivery of the product.
3. In case of withdrawal, Bionobo ® shall refund any payment received from the consumer, excluding shipping charges.
4. Returns will be made as soon as possible and, in any case, within a period of 7 calendar days. For its part, Bionobo ® You must reimburse all payment received from the consumer, excluding delivery costs, before 7 calendar days have elapsed from the date on which you were informed of the withdrawal decision. Bionobo ® You may withhold reimbursement of the price until you have received the goods or proof of their return. The refund of the amounts will be made to the same credit card that was used to pay for the purchase, always taking into account, for the refund, the payment method used by the customer.
5. Returns and partial cancellations of an order will give rise to partial refunds of the total amount paid for the entire order.
6. Those items identified as gifts purchased for the purchase of an order and that are requested to be returned unitarily will not be subject to the right of return.
7. In the promoted products and in case of withdrawal, the amount paid by the customer will be refunded.
7. If the product has been damaged during shipment or has suffered any damage during transport, you can request a re-shipment of the original product. This will require that you send us photos of the package within 7 days from the moment you received the package.
