Privacy Policy– Bionobo

Responsible for the processing of your data

The data controller is Bionobo® (By Hiroko Group LLC) . The contact details of Bionobo® are as follows:

Address:
7345 W SAND LAKE RD, STE 210 OFFICE 6275
Orlando Florida 32819
United States

Email:
Hello @bionobo .com

Opening Hours:
Monday to Sunday, from 9:00 a.m. to 8:00 p.m.

Data Privacy Policy

Data Controller
The data controller is Bionobo® (By Hiroko Group LLC) .

Address
7345 W Sand Lake Rd, Ste 210, Office 6275
Orlando, Florida 32819
United States

Email:
Hello @bionobo .com

For what purpose do we process your data?

At Bionobo® , we treat personal data in accordance with United States privacy laws, including the Florida Information Protection Act (FIPA) and applicable federal regulations such as the Federal Trade Commission Act (FTC Act) .

Registration management on the WEB/APP/BLOG:
- Personalization of content, offers, services and products based on user preferences.
Online Purchase Processing:
- Order management, payment processing and order status notifications via email and/or SMS.
Customer Service:
- Response to queries, doubts or requests made through our communication channels.
Sending promotional information:
- Offers, promotions and news, subject to user authorization.
Alert management:
- Product availability notices on our WEBSITE/APP/BLOG.
Compliance with legal regulations:
- Processes related to billing, audits and tax requirements according to applicable laws in Florida and the USA.

What kind of information do we collect?

Bionobo® collects the following categories of personal data:

Basic information: Name, email, postal address, telephone number, date of birth and gender.
Financial information: Credit card and bank account details to process payments or refunds.
Browsing data: Products viewed, sections visited, location and interactions within the WEB/APP/BLOG.
Third-party information: Data provided by referrals or through referral programs.

How long do we retain your data?

Contractual/commercial relationships: We retain the data for the duration of the commercial or contractual relationship with us.
Legal Obligations: Billing and payment data is retained for periods required by tax and accounting regulations in Florida and the United States.
Data deletion: If the user requests the deletion of their data, it will be destroyed or pseudonymised in accordance with best practices.

What legitimizes us to process your data?

Contractual compliance:
- Necessary to process orders, purchases and transactions.
Regulatory compliance:
- Legal obligations under state and federal law.
Explicit consent:
- Management of registrations, subscriptions, availability alerts and sending of promotions and personalized information.
Legitimate interest:
- Improve products and services, conduct satisfaction surveys and analyze preferences.

To which recipients can we communicate the data?

Your data may be shared with:

Service providers: Shipping companies, payment processors, advertising agencies and servers.
Government Authorities: As required by applicable state or federal laws.

We do not engage in international data transfers without ensuring adequate levels of protection in accordance with U.S. laws.

How do we protect your personal data?

Bionobo® implements security measures such as:

Data encryption (SSL/TLS) to protect information in transit.
Robust access controls and firewalls to prevent unauthorized access.
Regular audits to ensure compliance with data security standards.

What are your rights in relation to personal data?

Under applicable laws in Florida and the U.S., you have the following rights:

Right to know: Request information about the categories and types of data collected, as well as its use.
Right of access: Receive a copy of the data collected by our company.
Right to deletion: Request the deletion of data, except for legal exceptions.
Right to correction: Rectify incorrect or outdated personal data.
Right to opt out: Object to certain data processing based on legitimate interests.
Right to non-discrimination: We guarantee that you will not receive differential treatment for exercising these rights.