Shipping Times and Costs
Spain (Peninsula and Portugal)
- Express Flat Rate (24 Working Hours) : €4.42
- Free Shipping : Available for orders over €70
Balearic Islands (Spain)
- Correos Express (1-4 working days) : €7.97
- Free Balearic Islands C. Express (1-4 working days) : For orders over €81
Canary Islands (Spain)
- Correos Express (4-7 working days, include ID in address) : €11.80
- Free Canary Islands C. Express (4-7 working days) : For orders over €99
- In locations with maritime service, up to 10 days.
- Note: Canary Islands may have an extra import DUA charge (20€) payable at destination. Import and customs charges are the responsibility of the customer.
Europe (Germany, Andorra, Austria, 54 more)
- Express Flat Rate (4-7 working days) : €15.98
- Free Shipping Europe (4-7 working days) : For orders over €99
Latin America (Central and South)
- Spring Express (7-30 days) : €36.84
- Free America (Spring Express 4-30 days) : For orders over €150
Mexico
- Spring Express (10-30 days) : €32.00
- Free Mexico Spring Express (10-30 days) : For orders over €150
USA and Canada
- Spring Express (4-12 days) : €32.20
- Free Shipping USA & Canada (Spring Express 4-12 days) : For orders over €150
Australia and Pacific
- Spring Express (10-16 days) : €38.00
- Free AU & Pacific (Spring Express 10-16 days) : For orders over €150
Africa
- Spring Express (7-30 days) : €38.00
- Free Shipping Africa (Spring Express 7-30 days) : For orders over 150€
-
Asia and MENA (Middle East and North Africa)
- Spring Express (7-10 days) : €36.34
- Free Shipping Asia & MENA (Spring Express 7-10 days) : For orders over 150€
Important Notes
- Orders confirmed before 3:00 p.m. (on a working day) will be processed the same day.
- Delivery times may vary due to external conditions such as customs and logistics in each country.
- International Orders : May be subject to customs inspection and fees at destination.
- Canary Islands : It is required to include the DNI number in the address to facilitate delivery.
Important information about Customs and International Tariffs
- International orders may be subject to local customs inspections as well as additional fees.
- Bionobo is not responsible for orders held, damaged or rejected by customs.
- If you refuse your package due to customs fees, refunds will not be issued.
Shipping and Tracking Costs
- Shipping costs will be calculated before completing the purchase.
- When processing your order, you will receive an email with the tracking number to monitor the status of your shipment.
Return policy
Return Conditions
- The product must be in perfect condition, with its original labeling and all accessories or promotions included.
- The deadline to exercise the right of withdrawal is 7 calendar days from the delivery of the product.
- In case of withdrawal, the amount of the product will be refunded, but not the shipping costs.
Return Process
- The refund will be made within 7 calendar days after receiving the returned product or proof of its return.
- Refunds will be made using the same payment method used to make the purchase.
- In partial returns, only the amount corresponding to the returned products will be refunded.
Exceptions
- Items marked as gifts cannot be returned individually.
- For promotional products, only the amount paid by the customer will be refunded.
Products Damaged During Shipping
If the product has been damaged during transport, you can request a reshipment by providing photographs of the damaged package within 7 days of receipt.
Important Note
- For more information, please contact our team at hello@bionobo.com .
- Please see full details of our shipping and returns policy at the bottom of this page.
Thank you for trusting Bionobo! 🌿
